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1 VALUE OF AUDIT
1.1 Did you consider the audit to be meaningful and provided you with feedback in terms of advice and information that was relevant?
           

1.2 Were the audit findings accurate and complete?
           

1.3 Did you find our recommendations cost-effective and practical?
           

1.4 Were your specific requests made during Opening Conference Meeting taken into account or included in the audit scope and feed back given to you?
           

2 TIMING
2.1 Were you informed timeously about the audit to be conducted?
           

2.2 Were furnished timeously with a request for data or information by the auditors?
           

2.3 Were you furnished with a draft report for discussion and management comments timeously?
           

2.4 Did the audit team honour all scheduled meetings or arrived timeously for the meetings with you or your management?
           

3 COMMUNICATION
3.1 Were you informed about the services provided by Internal Audit Unit?
           

3.2 Was the scope, timing, objectives, audit process and approach explained to you during the Opening Conference Meeting?
           

3.3 Did the audit team keep you and your management continually informed on all the developments during the audit?
           

3.4 Was the audit team helpful in general?
           

4 PROFESSIONALISM
4.1 Was the team objective and independent?
           

4.2 Did the team act in a professional manner at all times?
           

Where could we improve our service?
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