Financial Management (CFO)

 

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VISION:

Aspire to be the best in financial management & support within the department of KZN Provincial Treasury

MISSION:

To promote sound financial management, provide quality services & products and deliver innovative financial management solutions which will enable line managers to deliver on their respective mandates, whilst creating an effective financial management environment that will ensure effective use of the Department's resources.

WHERE CAN WE BE FOUND:

 We are situated within Treasury House, on the First Floor, Room 101

 OUR COMMITMENT TO OUR CLIENTS:

We, the Chief Financial Office commit ourselves to the following principles:-

• To render assistance to our clients in a friendly and courteous manner
• To welcome constructive criticism from clients
• To work and interact as a team and abide by professional standards in our interactions
• To be accessible to our colleagues, and to perform our duties efficiently and effectively, by being committed to team work
• To be sincere, transparent, loyal and trustworthy in the course of performing our functions 
• To be regarded and treated with fairness, respect and professionalism; and
• To be recognized and valued for our effort and hard work
  

THE SERVICES WE PROVIDE AND CLIENTS:

BENEFITS OF OUR SERVICES:

We will assist and support you in attaining service excellence in the performance of your line function through:

• Enhanced  and sound financial Management
• Conducive working environment
  
• Well informed workforce
• Innovative Financial solutions
  

OUR SERVICE STANDARDS

We will:

• Process all invoices within 30 days of receipt.
• Prepare and submit AFS to AG & Treasury before 31 May each year.
• Compile MTEF as prescribed by Treasury
• Compile and submit Annual Report to Legislature by 31 August.
• Ensure that all suspense accounts have zero balance at the end of every month.
• Clear Bank exceptions within 3 working days.
• Process SCM requisitions with 10 working days.
• Barcode all assets within 2 days of receipt
• Resolve Auditor General's queries before the end of financial year.
• Hold meetings with Responsibility Managers
• Attend to reported losses and thefts immediately.
• Process S&T advances within 2 days of receipt.
• Shall recover all outstanding revenue due to the state within prescribed period.
• Shall provide advice and guidance on all financial related matters in a prompt professional manner.
• To promote an environment conducive to sound financial management.
• Shall provide IRP 5 certificates annually
  

INTERGRATION OF BATHO PELE TO OUR SERVICES AND STANDARDS:

• Consultation;
  Citizens will be consulted about the level and quality of the Public Services they receive and, wherever possible, will be given a choice about the services that are offered.
  
• Suggestion Boxes
• Consultative Forum
• CFO Portal
  
• Bi-annual survey's on services rendered
  
  
• Service Standards;
  Citizens will be told what level and quality of public service they will receive so that they are aware that what to expect.  These standards will be set at a level that is demanding yet realistic.
• To publish the Service Commitment Charter for public scrutiny and suggestions on areas of improvements, suggestions and areas of improvements;  and
• Develop/review and monitor performance improvement plan annually.
  
  
• Access;
  All citizens will have equal access to the services to which they are entitled. 
  
• We have indicated our physical location i.e First Floor, Treasury House.
• We will indicate the specific service rendered on each office door.
• We will publish our starting and finishing official hours; and
• Increased accessibility to disabled customers.
  
  
• Courtesy;
  Citizens will be treated with courtesy and consideration.
  
• Providing customer service training that includes the Batho Pele principles and associated action plans to all staff members within CFO
  
• Dissemination of information, creation of awareness and conducting of workshops on the Public Service Code of Conduct to all staff members;
• Acknowledge of correspondence within three working days;
• Speedy reply to correspondence;  and
• Improvement of public relations, code of conduct, dress code and telephone etiquette
  

• Information;
  Citizens will be given full and accurate information about the public service they are entitled to receive. 
• We will use the CFO Portal and e-mail service to disseminate information to staff members.
• Publishing the results of the customer satisfaction survey two months after being conducted.
  
  
• Openness and Transparency;
  Citizens will be given information on how the provincial government and the various departments function, as well as the cost of the services provided. 
• 100% compliance with the Promotion of Access to Information Act; and
• Making available contact details of relevant officials.
  
  
• Redress;
  If the promised standards of service are not delivered, citizens will be offered an apology, a full explanation and a speedy and effective remedy.  When complains are made, citizens will receive a sympathetic, positive response.
  
• We will use CFO Portal to receive and deal with complaints.
• Train secretary to the Manager on how to deal with complaints adequately.
  

• Value for Money;
  Public services will be provided economically and efficiently in order to give citizens the best possible value for money. 
• Delivery of services according to approved business plans and within the allocated budget – to be reported on in annual reports;  and
• Identifying best practices / innovations related to cost saving mechanisms that will be included in quarterly and annual reports
  

• Service Delivery Impact;
  Departments will measure and report regularly, using the sum total of all Batho Pele initiatives, the impact of the Batho-Pele based service delivery on the lives of the citizens of KwaZulu-Natal, in the first three years and, thereafter every five years.
  
• To establish a measure to report regularly on the impact of our services on the lives of citizens.

• Leadership and Strategic Direction;
  All the team leaders in the service delivery chain will provide direction, create alignment, engage staff, create effective partnerships and demonstrate ethical and sound values.
• Dissemination of information on the strategic focus of the department of all staff;
• Customer focused, effective, user friendly and aligned strategic plans to be in place and published;  and
• Conduct climate surveys to obtain feedback from staff members, peers, superiors and customers on their leadership style, conflict-handling skills, communication, motivation, decision making and inter-personal skills.
  

DEALING WITH YOUR COMPLAINTS:

• Tell us immediately, and we will try to rectify the problem as soon as possible;
• If you are not satisfied, we will investigate your complaint and revert to you within 5 working days; and
• We will respond to electronic complaints within three working days
  

DEALING WITH YOUR TELEPHONIC QUERIES:

• We will answer the phone within 3 rings;
• We will identify ourselves, be polite and helpful;
• We will respond to telephonic complaints within 4 working days; 
  

STARTING AND FINISHING TIMES:
You can contact us between 7:30 am and 4:15pm Monday to Friday.

CONTACT DEATILS:
You may contact one of the following staff listed below for more information or to discuss problems: